Frequently asked questions

Yes, you can call us on +5999 4614574 or +5999 6643222

Please call us IMMEDIATELY at +5999 4614574 or +5999 6643222 and we will do our best to help you with a revision or cancellation request.

When you complete the checkout process, our website will tell you that your order has been sent. Our team takes it from there to make sure your order has been received. You will also typically receive an email confirmation message from us after your order has been confirmed by us (though you need not wait for this email to know that your order has been sent). If there is any kind of problem with your order, we will attempt to contact you by telephone and/or email. Please make sure to always include a current telephone number where you can be reached, in case we need to contact you.

When you place an order through us, our software automatically sends your order to the appropriate team within about 60 seconds. We then verify that we have received your order.

Yes. We take the utmost care with the information that you provide us when placing an order on our website (or through any other means). The server that hosts our bookstore encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol. During the encryption process, information is scrambled into small bits of code that cannot be read as they travel to us over the Internet. Once we receive the encrypted information, we use a private, one-of-a-kind key to decode it. All of the information you provide during the ordering process is restricted to our staff, and we make sure that all of our employees up-to-date on our security and privacy policies. If you have further questions about the security of ordering online, please feel free to e-mail us at [email protected]

Yes.